Please try the instructions below and also write to us about your issue.

VERIFY IF REPORTING IS ON

  1. Open "Splash Math" app on the iPad and go to the "HomeScreen"
  2. Click on "Setup" button on the bottom right of the HomeScreen.
  3. Click on "Profile" tab
  4. Turn OFF Email Reports (ON => OFF)
  5. Click "Done"
  6. Repeat Steps 2,3
  7. Turn ON Email Reports (OFF => ON)
  8. Click "Done"


Also, it requires internet connection for our servers to be able to send an email report to you. So please ensure your device is connected to the internet at least once a week with Splash Math app running on the device.