Please try the instructions below and also write to us about your issue.

VERIFY IF REPORTING IS ON

  1. Open "Splash Math" app on the iPad and go to the "Home Screen".
  2. Click on "Parent" button on the bottom left corner of the HomeScreen.
  3. Enter the parental code asked
  4. Click on "Summary" tab.
  5. Turn OFF Email Reports (ON => OFF) under “Email Report”.
  6. Click "Done".
  7. Repeat Steps 2,3,4.
  8. Turn ON Email Reports (OFF => ON).
  9. Click "Done".

Also, it requires internet connection for our servers to be able to send an email report to you. So, please ensure your device is connected to the Internet at least once a week with Splash Math Grade 1 app running on the device.